1. Introduction
Welcome to jili44's Privacy Policy. This document explains how jili44 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "user") when you use our website and services at jili44.onl.
We understand that privacy is a serious matter, especially in the context of an online entertainment platform. That is why jili44 has built a transparent, secure data management system that complies with Malaysia's Personal Data Protection Act (PDPA) 2010. By using our platform, you agree to the practices described in this Privacy Policy.
2. Personal Data We Collect
We only collect information that is strictly necessary to provide you with the best possible service. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and customer support |
| Financial Information | Bank account number, bank name, transaction records | Processing of deposits, withdrawals, and payment verification |
| Technical Data | IP address, device type, browser, operating system | Account security and suspicious activity detection |
| Usage Data | Game records, betting history, page visits | Service improvements and game recommendations |
| KYC Documents | Copy of ID card, bank statements, utility bills | Mandatory identity verification for withdrawals exceeding certain limits |
We may also receive information about you from trusted third-party sources, such as identity verification service providers, for fraud prevention and anti-money laundering compliance purposes.
3. How We Use Your Data
The personal data collected is used specifically for the following purposes:
- Account management: Creating, verifying, and managing your member account on the jili44 platform.
- Transaction processing: Processing deposits and withdrawals securely, including KYC verification for transactions that exceed certain thresholds.
- Platform security: Detecting and preventing fraud, money laundering, multi-account usage, and other unlawful activities.
- Customer support: Resolving enquiries, complaints, and technical issues submitted by you.
- Service communications: Sending important account notifications, policy updates, and promotions (if you have consented to receive marketing communications).
- Product improvement: Analysing usage patterns to improve the overall gaming experience and platform performance.
- Legal compliance: Fulfilling reporting obligations under applicable Malaysian laws, including PDPA and anti-money laundering regulations.
4. Data Sharing and Disclosure
Jili44 does not sell or rent your personal data to any third party for commercial purposes. However, we may share your data in the following limited circumstances:
- Service providers: Payment processors, identity verification providers, and technology vendors who assist us in delivering our services. All such parties are bound by strict data protection agreements.
- Regulatory authority: When required by Malaysian law, court order, or a competent enforcement authority.
- Fraud prevention: With security partners in the industry to identify and block fraudulent activity or money laundering.
- Business transfers: If jili44 undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified in advance.
In all data sharing instances, we ensure that recipients are bound by confidentiality and data protection obligations equivalent to or stricter than our own standards.
5. Use of Cookies and Tracking Technologies
Jili44 uses cookies and similar technologies to enhance the user experience and ensure the platform functions smoothly. There are three types of cookies we use:
- Essential Cookies: Required for core functions such as login sessions, account security, and platform navigation. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us identify pages that need improvement. No personally identifiable information is collected.
- Functional Cookies: Saving your preferences such as language, display settings, and gaming preferences so you do not need to reset them each time you log in.
You can manage or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect specific platform features.
6. Data Security Measures
The security of your personal data is our highest priority. jili44 implements multiple layers of technical and organisational protection:
- Data encryption in transit: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
- Data encryption at rest: Sensitive data such as financial information and KYC documents are encrypted at rest on our servers.
- Two-factor authentication (2FA): You can enable two-factor authentication to add an extra layer of security to your account.
- 24/7 Monitoring: Our security team continuously monitors systems to detect any unusual activity or unauthorised access attempts.
- Regular security audits: We conduct regular penetration testing and security audits by independent third parties.
- Staff training: All staff with access to user data undergo regular data protection training.
7. Your Rights Under PDPA
As a registered jili44 platform user in Malaysia, you have the following rights under the Personal Data Protection Act (PDPA) 2010:
To exercise any of the above rights, contact the jili44 support team via live chat. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 working days with prior notification to you.
8. Data Retention Period
Jili44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:
- Active account data: Retained for the duration your account is active and for 5 years after account closure, for anti-money laundering compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial reporting requirements.
- Support communication logs: Retained for 2 years for reference and service improvement purposes.
- Technical data and system logs: Retained for 90 days for security and technical troubleshooting purposes.
- KYC documents: Retained for 5 years after account closure or settlement of the last transaction.
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.
9. Links to Third-Party Sites
The jili44 platform may contain links to third-party websites such as game software providers. This Privacy Policy applies solely to the jili44 website. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies before providing any personal information.
10. Changes to This Privacy Policy
Jili44 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. When material changes are made, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a prominent notice on the home page or login page for at least 14 days.
- Sending a notification to your registered email address if changes materially affect your rights.
Continued use of the jili44 platform after changes take effect constitutes acceptance of the updated terms.
11. Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your data rights, please contact the jili44 Data Protection team:
- Live Chat: Available 24/7 on the jili44 platform — the fastest way to get a response.
- Email: [email protected] — for written enquiries requiring documentation.
- Response time: We are committed to responding to all privacy-related enquiries within 72 working hours.
If you are not satisfied with how we have handled your personal data after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
This Privacy Policy was last updated on January 2026. The latest version is always available on this page.